Computer Support Technician Salary in the US

In today’s world, every business uses a network of computing devices for day-to-day operations. From computers to printers and scanners, every device must operate smoothly; otherwise, it may result in costly downtime.

As a computer support technician, you possess the skills and knowledge necessary to repair, maintain, and troubleshoot computers and other network-connected devices. This is a high-demand career in the US. 

In this article, you will learn about roles and responsibilities, certifications, and salary trends for this role.

Roles and Responsibilities

A computer support technician diagnoses, resolves, and maintains computers and other devices connected to the organization’s network.

Table 1

In addition to technical skills, a technician must also possess soft skills such as communication, problem-solving and teamwork.

National Average Salary and Key Factors

The average annual salary for a computer support technician is $60,340, which translates to an hourly wage of $29.59.

Salary at a Glance

Table 2

What Factors Influence A Computer Support Technician’s Salary?

Experience and Certification

An entry-level technician earns less than an experienced one with hands-on experience. Certifications such as CompTIA A+, Network+, Security+, and Cisco CCNA validate your skills and knowledge, which can help you secure a higher salary.

Work Environment

Your salary also depends on the industry and size of the company. Technicians working with large companies that have complex IT infrastructures draw higher salaries. Sectors like telecommunications, finance, and insurance offer higher pay. (Refer to Table 2)

Location (State/City)

Before exploring opportunities in a particular city, don’t just consider the average salary but also the demand and cost of living. Refer to Table 3 to learn about the 10 cities with average salaries above the national average. 

Job Title or Role Level

A help-desk technician makes less than a senior IT support specialist or network administrator. Technicians managing servers, cloud systems, cybersecurity, and other advanced responsibilities receive higher compensation.

Highest-Paying Computer Support Technician Roles

Entry-Level Help Desk Technician

As an entry-level help desk technician, your job is to handle basic IT support, troubleshoot software and hardware issues, and assist employees. According to ZipRecruiter, a help desk technician earns an average annual salary of $48,154.

Cybersecurity Technician / Analyst

A cybersecurity technician protects an organization’s data and both on-premises and cloud infrastructure from cyber threats. They proactively identify and address vulnerabilities, enforce security policies, and respond to threats. According to ZipRecruiter, a cybersecurity technician earns an average annual salary of $55,353.

IT Support Specialist / Technician

An IT support specialist provides advanced software, hardware, and troubleshooting support, earning an annual average salary of $57,334.

Telecommunications Technician

A telecommunications technician installs, maintains, and troubleshoots network equipment and communication systems required for data, voice, and video communication. They make an average annual salary of $60,702.   

Network Administrator

A network administrator maintains network infrastructure, optimizes performance, and ensures connectivity and security with an average annual salary of $84,538.

Cloud Support Specialist

A cloud support specialist is responsible for deploying, troubleshooting, and optimizing the cloud infrastructure of an organization, with an average annual salary of $86,316.

Server/Systems Administrator

A server/systems administrator managing and maintaining the servers and IT infrastructure of an organization draws an average of $92,463 annually.

Senior IT Support Specialist

Making an average annual salary of $93,049, a senior IT support specialist manages complex networks and oversees junior staff and IT projects.

5 Highest-Paying States

Table 2: source: Coursera

Computer Support Technician Salary by City

Table 3: Source: ZipRecruiter

How to Boost Your Earning Potential as a Computer Support Technician

Certifications

Being a certified technician increases your chances of getting hired, as it demonstrates that you have the skills and knowledge required for the given role. 

The following are the key computer support technician certifications:

CompTIA A+

The CompTIA A+ (Computing Technology Industry Association A+) is an entry-level IT certification that validates your foundational skills and knowledge about hardware, software, networking, operating systems, and troubleshooting.

CompTIA Network+

CompTIA Network+ is designed for professionals seeking advanced roles in network administration. This certification demonstrates that you possess the skills and knowledge required to configure, manage, and troubleshoot networks, support network infrastructure, and understand network security.

CompTIA Security+

CompTIA Security+ is designed for professionals seeking specialization in IT security and cybersecurity roles. Obtaining this certification enables you to understand cybersecurity concepts, risk management, encryption, and network security.

Cisco CCNA

If you want to pursue a career in networking, you need to demonstrate a comprehensive understanding of IP connectivity, network access, automation, and security fundamentals, and be able to install, configure, operate, and troubleshoot medium-sized networks. This certification is highly valued in the industry.

Specialize in High-Demand Areas

You can boost your earning potential by stepping into high-demand roles such as cybersecurity, cloud computing, network administration, or server administration.

Take on Complex Projects

You can improve your skills, gain hands-on experience, and increase your salary by implementing large-scale networks, handling server migrations, upgrading enterprise systems and handling other complex IT projects.

Change Location/Industry

Certain states and cities offer higher salaries due to strong demand (refer to Tables 2 and 3). Similarly, industries such as telecommunications, finance, and insurance tend to offer higher salaries (refer to Table 1).

Conclusion

Being a computer support technician is a promising career in the US. Being a certified technician not only increases your chances of getting hired but also increases your earning potential. 

Join CCI Training Center’s computer support technician certification training program today.