Grievance Policy
CCI Training Center is committed to providing a fair, impartial process for resolving grievances related to academic, administrative, or campus experience matters. All complaints are treated with confidentiality and professionalism.
Who Can File a Grievance
Eligible individuals include current students, staff, and applicants who believe they have experienced unfair treatment, misapplication of school policies, or other concerns.
How to File a Grievance
- Grievances relating to the academic programs must be in writing and submitted to the Director of Education.
- If, in the judgment of the student, it becomes necessary to escalate the grievance, the student may submit their grievance in writing to the School Director’s office. The School Director will then meet with the student to discuss the matter and attempt a resolution.
If, in the judgment of the student, the school is unable to resolve the situation to the satisfaction of the student, the unresolved grievance may be submitted in writing to:
The Texas Workforce Commission
Career Schools and Colleges
101 E. 15th Street
Austin, TX 78778-0001
ACCET
Chair, Complaint Review Committee
[email protected]
www.accet.org
If a student has used the institution’s formal student complaint procedure and the issue remains unresolved, the student has the right and is encouraged to submit a written complaint to ACCET via the online form on the ACCET website. The online form will require the following information:
- Name and location of the ACCET institution.
- A detailed description of the alleged problem(s).
- The approximate date(s) that the problem(s) occurred.
- The names and titles/positions of all persons involved in the problem(s), including faculty, staff, and/or other students.
- What was previously done to resolve the complaint, along with evidence demonstrating that the institution’s complaint procedure was followed prior to contacting ACCET.
- The name, email address, telephone number, and mailing address of the complainant. If the complainant specifically requests that anonymity be maintained, ACCET will not reveal his or her name to the institution involved.
- The status of the complainant with the institution (e.g., current student, former student).
- Please include copies of any relevant supporting documentation (e.g., student’s enrollment agreement, syllabus or course outline, correspondence between the student and the institution).
NOTE: Complainants will receive an acknowledgment of receipt within 15 business days.
Links to Additional Information
Student Right to Access Information
All grievances and records are handled with strict confidentiality and are only shared with external agencies if required by law or with the complainant’s written consent.
The CCI training center difference
Providing accredited career training for decades, CCI Training Center is a name that is well recognized and trusted among employers in the fields of Information Technology, Medical / Healthcare, and Business & Accounting. At CCI Training Center, we’re proud of the tradition of excellence we established with the first class of professional career training graduates in 1984.
The experts at CCI career training center have been preparing thousands of adults for new careers or assisting them in enhancing their current careers through our fast-track online career training program.
