100% Online Computer Support Specialist Training Program - 14 Weeks
Computer Support Technician | Helpdesk Support | User Support Specialist | PC Repair Technician
Build a strong foundation to excel in the tech industry with a fast-track IT support training diploma program.
Get Certified
Get Trained
Get Job
What is the Computer Support Specialist program?
A fast-track, industry-aligned IT program designed to equip students with skills and knowledge to assist users with technical issues (hardware and software), installing software, and new hardware.
| Gain Practical Skills | Certification Prep | Delivery of instruction | Program Duration | Total Cost |
|---|---|---|---|---|
| Hardware/PC repair | CompTIA A+ | 100% Online | 14 Weeks | $4,950 |
| Troubleshooting software | CompTIA ITF+ | Bi-weekly, Live lecture | 348 Class hours | Pay-as-you-go Payment Options available |
| Microsoft Office Suite and Google Workspace | ComTIA Cloud Essentials+ | 7 Courses/Modules | *Prerequisite Apply |
This IT program is ideal for Career Changers and Beginners.
NOTE: The CCI Training Center also offers financial assistance to eligible students.
Curriculum Breakdown: Computer Support Tech Program Online
Virtual Assistant Literacy
The course aims to equip students with skills to provide administrative, creative, and technical services. With a focus on:
- Communication skills
- Time management
- Microsoft Office Suite
- Google Workspace
- Online collaboration apps (Basecamp)
- Virtual meeting tools (Zoom and Google Meet)
NET01: IT Fundamentals
The students will learn the basics of Information Technology, including hardware, software, and networking concepts in computing. They will also learn about databases, best security concepts & practices, and business continuity strategies.
Finally, they will learn about computer support and common troubleshooting techniques.
Prerequisite: None
NET02: IT Pro Power Skills
Students in this class perform hands-on exercises to learn research skills, study techniques, and time management.
They will also gain an understanding of project management and product development, including Agile, Lean, Kanban, and Jira.
Prerequisite: None
Cloud Essentials
Students will learn cloud principles and how cloud solutions are designed. They will also learn how cloud network and storage solutions are used, with a focus on teaching students why organizations must put their users and applications in the cloud.
Next, students will learn how cloud management and technical operations are configured for standard cloud solutions.
Students will also learn about governance and risks associated with cloud deployments. Finally, students will learn cloud compliance and security.
Cert: CompTIA Cloud Essentials+
Prerequisite: NET01
NET11 Computer Security Fundamentals
The course enables students to identify and prioritize potential threats to a network, use basic networking knowledge to improve security, defend against the most common DoS attacks, implement security policies, evaluate potential security consultants, and learn how cyber terrorism and information warfare are evolving.
Cert: CompTIA ITF+
Prerequisite: NET01/NET09
CDV01 Career Development
The course enables students to develop and plan for career advancement. Students will learn resume writing, interviewing, networking, effective communication, managing time effectively, and the use of internet-based websites in the job search.
One-on-one mock interviews will also be conducted to familiarize students.
Prerequisite: None
Project Management Essentials
In the project management essentials course, students will gain hands-on experience with Basecamp, Trello, and Asana tools. These tools help organize tasks, improve teamwork, and monitor progress. This project management essentials training offers a strong foundation without focusing on certification prep. The course teaches setting goals, managing timelines, and using resources wisely.
Prerequisite: All Academic Courses in the Program
What Skills You’ll Learn With the PC Repair and Support Program
- Learn foundational troubleshooting skills
- Know how to provide remote technical support
- Master essential security protocols and techniques
- Achieve proficiency in Project Management Tools
- Gain familiarity with core cloud principles
How’s the Demand for Desktop Support and Repair Tech in San Antonio?
According to the CBRE report:
“San Antonio’s tech talent workforce of 33,470 grew by 7% from 2017 to 2022. That’s tied for the 13th biggest gain among small tech talent markets.”
“San Antonio ranks #45 overall in CBRE’s 2023 Scoring Tech Talent report, moving up two spots.”
Average Salary
$60,340/Year
Job Openings:
50,500
These projections are sourced from the Bureau of Labor Statistics
for computer support specialists. Data projection range: 2024 to 2034.
What Jobs Can I Aim for After This Program?
The CCI Training Center’s Online IT Support Specialist Career Certification Course equips students with skills and knowledge to aim for roles like:
- Help Desk Technician
- Technical Support
- Technology Specialist
$25,000 to $78,000.
Available Workforce Center and Job Training Resources
Common San Antonio Tech Support Questions Answered
How much can I earn as a computer repair technician in San Antonio?
According to the BLS, the average salary for computer support specialists is ~$60,000/year; however, as a beginner (with no IT experience), you can expect to earn ~$26,000 a year.
Will AI replace PC repair and computer support roles?
No. Despite the advancements in artificial intelligence, human support is still needed in IT due to empathy, problem-solving, and adaptability.
Can I work in IT (entry-level) in San Antonio as a woman?
Absolutely! In fact, it is encouraged that you join the IT workforce, as demand for women in information technology is at all-time high.
How do I plan my first IT career in San Antonio, Texas?
If you are switching careers, then it is highly recommended that you begin with a helpdesk or computer support role. To plan for these roles:
- Train for these roles
- Develop core IT skills
- Earn certifications like CompTIA A+
- Gain hands-on experience
For IT career planning in detail, check this guide
.
How to start a helpdesk career in San Antonio?
You can start your helpdesk career by:
- Understanding the PC support role
- Pursuing trade IT education
- Earning relevant certifications
- Aligning your resume for the job
What can I expect working as a computer support in San Antonio?
The average duties of helpdesk support or computer support involves:
- Providing Technical Assistance
- Troubleshooting Hardware and Software
- System Maintenance
- User Account Management
- Documentation
- Network Support
- Hardware Installation and Configuration
To better understand the roles and responsibilities of this role learn about daily life of a helpdesk technician
.
Why Choose CCI Training Center for Computer Technician Training?
- 100% Online, Live Lectures
- Fast-track Program - 14 Weeks
- Dedicated Educators and Career Support
- Affordable IT Training
What are Students Saying About Us
Success Stories in Their Words
"I enrolled in the Network+ Program. I definitely know for a fact I made the right decision. I will definitely enroll again for the full Information Technology course."
Jennifer R.
"[CCI] focuses on student needs and prepares future professionals by providing excellent education and having staff that cares about students. Excellent career options in fields that are in high demand."
Carlos G.
"I am so happy I chose this school to further my education, great instructor, great fellow students, if you want to prepare yourself for your future and meet some great people along the way this is the place to do it!!"
Taylor R.
"It's one of the best schools I've attended! The teachers and staff are easy to work with and are there when you need them!"
Rodashia W.
"I completed the Computer Network Administration course. The last 11 months have been an amazing experience and has launched my career on a new path that I’m really looking forward to. The staff were there for me every step of the way. The Professors help you understand the curriculum and keep challenging you with skill assessments, which are a lot of fun. I’m planning on taking my CCNA Certification in the next few months. Thank you CCI!"
Les F.
"Before entering CCI Training Center, I was fairly new to the IT world. In the past year, I've studied various subjects pertaining to IT. This school has helped me get certified and employed with my first IT job. I highly recommend this school."
Yaphet W.
"I'm a graduate and I can vouch for the tremendous value I have received over the last 22 years."
Juan M.
"It's one of the best schools I've attended! The teachers and staff are easy to work with and are there when you need them!"
Rodashia W.
"I am a current student and honestly I wish I had started sooner. The instructors and staff are very helpful. Looking forward to finishing the program and starting my career."
Shay B.
"I was a student here back in 2009. This was probably one of the best decisions I could've made to jumpstart my career in healthcare. I graduated from CCI while doing an internship at a Sleep Lab. The lab offered me a full-time position after graduation. From there I got deep into the home health and DME industry. I worked my way up from a regular employee to managing teams. I am 13 years in, and I love every minute of it. With education, and perseverance, anything is possible!"
E. Richardson
"One of the smoothest enrollments I've ever had. The staff is so organized and friendly. They answered all my questions and even now that school has started, it's so convenient meeting with my instructors via Microsoft Teams and the classes are so small that it's hard for you to even be left behind."
Aleeshah S.
"CCI IS AMAZING! I enrolled in the pharmacy technician and lab procedures course in May 2013. Before I knew it, 7 months flew by, and I am now a certified and registered Pharmacy Technician. the thing I found great about CCI was the 1 on 1 interaction with the instructors. They gave me the confidence I needed to complete the course and work in the field."
Emmanuel V.
The staff really care about students, their progress and their school/ life balance and are extremely helpful with classes and other resources.
Michael C.
"This was a few years back, but the training I received at CCI was outstanding! Absolutely made a big impact on my career. I give y'all a thumbs up!"
Dana K.
The CCI training center difference
Providing accredited career training for decades, CCI Training Center is a name that is well recognized and trusted among employers in the fields of Information Technology, Medical / Healthcare, and Business & Accounting. At CCI Training Center, we’re proud of the tradition of excellence we established with the first class of professional career training graduates in 1984.
The experts at CCI career training center have been preparing thousands of adults for new careers or assisting them in enhancing their current careers through our fast-track online career training program.
CCI Training Center Proudly Completes
41 Years in Career Training Services