CNA Program Track I – Desktop Support
Find Your Future in Information Technology
Fast-Track Online Desktop Support Program
Track I: Desktop Support
Overall employment of computer support specialists is projected to grow 6 percent from 2021 to 2031, according the U.S. Bureau of Labor Statistics.
Pursuing an education in Desktop Support can open up a wide breadth of career possibilities for you to work in installing, diagnosing, repairing, maintaining, and upgrading desktop hardware for computer firms, government agencies, and/or private businesses.
In order to achieve your goal of working in Desktop support, you need to have the right knowledge, skills, and of course, certifications. You don’t need any prior experience in information technology or security to enroll; all you need is a high school diploma or equivalent.
CCI Training Center’s experienced instructors have real-life IT security experience and they will teach you everything you need to know to become certified. In only 27 weeks you can earn your IT security certification and be ready to launch your new career!
This program track provides students with vital skills that businesses are looking for to protect their computer systems and assets.
It focuses on IT Fundamentals such as computer and desktop support, IT network support, and the basics of IT security. In the final courses, participants are provided job training related to ethical hacking and cloud technologies.
What Skills do I Learn in the Desktop Support Track?
Track III: IT Security courses include:
- IT Fundamentals
- IT Pro Power Skills
- Network Intermediate
- A+ Part One
- A+ Part Two
- Cloud Essentials
- Linux Essentials
- Career Development
- Practicum
The knowledge and skills gained in this track will help jump-start your Desktop Support career and make you a more appealing candidate to potential employers.
IT Pro Power Skills Course
The course is designed to prepare students to learn to be that self-driven, highly motivated professional that employers are seeking. Students in this class perform hands-on exercises to learn research skills, study techniques, and time management.
You will also gain an understanding of project management and product development, including Agile, Lean, Kanban, and Jira. Learn how your own brain and your unique personality fit within the IT landscape and how you personally can make your mark on the future of technology.
You will begin receiving IT newsletters as well as tailored job postings from some of the best job databases. This information shapes you into the IT Pro that you are about to become!
Some of the topics covered in the Desktop Support Track include:
- Software development, databases, security concepts and best practices, as well as business continuity strategies
- Project management and product development, including Agile, Lean, Kanban, and Jira
- Planning, implementation, and optimization of Local Area Networks (LAN) and Wide Area Networks (WAN)
- How cloud management and technical operations are configured for common cloud solutions
- Major components of the Linux operating systems and Linux security/administration
What Jobs are Available to Information Technology Program Graduates?
As a CCI Training Center graduate you will have access to the career services department. There you can receive assistance in seeking and securing employment.
The current growth in the Computer and Network Administration field promises not only employment potential but also an opportunity to advance in the industry.
Furthermore, hands-on training and industry certifications make you more attractive to prospective employers.
Some jobs that CCI graduate students can look forward to applying to include:
- Computer Support Specialist
- Network Support Technician
- Helpdesk Technician
- PC Support
- Field Support Technician
- Hardware/Cable Installation
- Network Support Technician
What Happens After I Graduate?
CCI Training Center has provided exceptional training in a professional learning environment for over 35 years.
Students are guided every step of the way to complete their program and are prepared to pass IT industry certifications. CCI Training Center offers quality online IT training for those looking to start a new career in the fast-growing information technology industry or for those looking to add new skills for possible promotions.
Your journey with CCI Training Center doesn’t end when you graduate, either. Upon graduation, our Career Services department assists graduates in seeking and securing a place of employment.
Get Started on Your IT Career Today!
Investing in yourself and your career is one of the smartest investments you will ever make. No one will work harder for you than you. The following are the kinds of finances available at CCI Training Center:
- Federal Financial Student Aid (FASFA)
- Grants, TWC/Workforce Innovation & Opportunity Act (WIOA), Scholarships, or Private Loans
