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What Does an Administrative Medical Assistant Do?

If you are interested in healthcare and enjoy working in an office setting, a career as an administrative medical assistant may be an excellent fit. Administrative medical assistants are crucial in smoothly operating medical offices and facilities. They are responsible for various administrative tasks that help ensure that healthcare professionals can focus on providing quality patient care. In this blog post, we will explore the role of an administrative medical assistant, discuss the skills required for this position, highlight the benefits of working in this field, and provide some final thoughts on pursuing a career as an administrative medical assistant.

Administrative medical assistant communicating with patient in hallway of hospital.

What is a Medical Administrative Assistant?

A medical administrative assistant, also known as a medical secretary, is a vital healthcare team member. They work in various settings, including hospitals, clinics, doctor’s offices, and other healthcare facilities. These professionals are responsible for handling administrative tasks and supporting healthcare professionals, ensuring that the office runs smoothly and efficiently.

What does an Administrative Medical Assistant do?

Administrative medical assistants perform a wide range of duties to support healthcare professionals and ensure the efficient operation of offices. Here are some of the key responsibilities in this profession:

Scheduling appointments

They manage the appointment calendar, ensuring that patients are scheduled for the appropriate times and that the schedule is optimized for efficiency.

Patient registration

They handle patient registration and collect necessary information such as personal details, insurance information, and medical history.

Maintaining medical records

They are responsible for organizing and maintaining patient records, ensuring they are accurate and up-to-date.

Billing and coding

They assist with billing processes, including insurance claims and coding procedures for accurate reimbursement.

Answering phone calls

They handle phone calls, answer inquiries, schedule appointments, and direct calls to the appropriate healthcare professionals.

Greeting and assisting patients

They greet patients upon arrival, provide necessary paperwork, and assist with any questions or concerns.

Managing office supplies

Administrative medical assistants monitor and order office supplies to ensure the necessary materials are always available.

Transcribing medical documents

They may be responsible for transcribing dictation or other medical documents to maintain accurate records.

Assisting with medical procedures

Administrative medical assistants may sometimes assist healthcare professionals with minor medical procedures or tests.


To excel in the role of an administrative medical assistant, specific skills are essential. Here are some of the critical skills required for this position:


Administrative medical assistants must be highly organized to effectively manage patient schedules, medical records, and office supplies.

Attention to detail

They must pay close attention to detail to ensure accurate record-keeping, billing, and coding.

Strong communication skills

Administrative medical assistants regularly interact with patients, healthcare professionals, and other staff members. Excellent communication skills are necessary to provide clear instructions, answer inquiries, and maintain effective relationships.

Computer proficiency

Proficiency in using software, electronic health records (EHR), and other office applications is crucial for administrative medical assistants.


Handling multiple tasks simultaneously is essential in a busy medical office environment.

Empathy and compassion

They often interact with patients who may be anxious or in distress. Showing empathy and compassion is essential in providing a comforting and supportive environment.


Working in this profession offers several benefits, making it an attractive career choice for many individuals. Here are some of the advantages of pursuing a career in this field:

Job stability

The healthcare industry is constantly growing, and the demand for this profession is expected to increase. This provides job stability and potential career growth opportunities.

Variety and versatility

They work in various healthcare settings, allowing for diverse experiences and the opportunity to work with different healthcare professionals.

Personal fulfillment

Contributing to healthcare and assisting patients in their medical journey can be incredibly rewarding and fulfilling.

Career advancement

With experience and additional training, administrative medical assistants can advance to supervisory or managerial roles within medical offices or pursue further education in related healthcare fields.

Flexible work options

Many medical offices offer flexible work schedules, including part-time and full-time options, making balancing work and personal commitments easier.

Final Thoughts

Becoming an administrative medical assistant can be rewarding for individuals interested in healthcare and office work. The role offers a variety of responsibilities and opportunities for personal and professional growth. If you are considering a career in this field, CCI Training Center can help you get started. They provide comprehensive training programs that cover the necessary skills and knowledge to excel in this field. With options for financial aid, accelerated program formats, and instructor-led online classes, CCI Training Center offers flexibility and convenience for students. Additionally, their instructor support and career services can assist you in achieving your career goals. Take the first step towards a fulfilling career as an administrative medical assistant with CCI Training Center.

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